The refund and returns policy lasts 14 days from arrival of a print at your location. If you want to refund and return a print, please contact me and inform me of this before you return the print with proof of the date that you received the print (if possible). Obviously, if the print is damaged during delivery, I will arrange for a new print to be sent to you.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be carefully packaged to avoid damage. You are responsible for paying for the return.
- Gift cards
- Downloadable products
To complete your return, I also require a receipt or proof of purchase.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact me again.
I only replace items if they are defective or damaged. If you need to exchange it for the same item, contact me and we will arrange for a new print to be sent. I will need proof that the original product has been damaged.
To return your product, you should email me and I will provide you with my physical address.
You will be responsible for paying for the shipping costs when returning an undamaged item.
If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item as that is the shipping company’s responsibility.